If your item arrives faulty or incorrect, please notify us within 5 days of receiving your order.
Kindly include supporting photos so our team can assist you promptly.

Bespoke or custom-made designs
Personalized pieces (e.g. engraved or made-to-specification)
Items that show visible signs of wear or damage

To be eligible for an exchange, the item must be returned in its original condition and packaging, unworn, and securely packed.
Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty.